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FAQ

  • Personal Aid Nurse & Home Care Inc is a family-owned, medical and non-medical agency providing a wide range of personal and companion care services available from a few hours a day to around-the-clock. Having faced the same challenges of so many regarding the care of their loved ones.

Personal Aid Nurse & Home Care Inc is committed to providing the highest quality of service for all seniors regardless of race, ethnicity, sex, religion, national origin, mental or physical disability, sexual orientation, gender, gender-orientation, ancestry, marital status, or other protected status. We are passionate about serving seniors and those in need throughout our community. 

Home care is non-medical services provided in your home to help maximize independence, including help with personal care or activities of daily living. Personal Aid Nurse & Home Care Inc caregivers assist individuals of all ages who are recuperating at home after illness or hospitalization and help older adults manage daily life. Our home care services are flexible and responsive to your needs.

Home care is useful to individuals who feel they need some assistance with activities of daily living. For example, if you have difficulty shopping and preparing your own meals or bathing independently, you may benefit from the services of a caregiver who can assist with these tasks. Your family members, friends, and others may also benefit from home care, because it can provide respite from caregiving as well as the reassurance that their loved one's needs are being met even when they cannot provide the care themselves.

Prior to starting services, we will visit you for a FREE in-home consultation to help determine your individual needs and preferences and will work with you to create a care plan. Based on this care plan, a Personal Aid Nurse & Home Care Inc staffing coordinator will identify the caregiver whose skills and characteristics match your preferences. Our team will work closely with you to ensure that the match is a good one, and that your home care services are well coordinated and meet the highest professional standards. Should a concern arise, a supervisor and staffing coordinator are available 24 hours a day, 7 days a week to address your needs. Personal Aid Nurse & Home Care Inc is a full-service home care agency, which means that we employ our caregivers. All caregivers must pass a thorough background and health screening prior to hire. Caregivers are bonded and insured, and we handle all employer responsibilities, including taxes, benefits, training, and supervision.

The cost of hiring a caregiver will depend upon the type of assistance you need. Home care services can be provided on an hourly basis — 4 to 24 hours a day. Depending upon your needs, home care is often the least expensive approach when compared to assisted living or nursing home costs. Some long-term health insurance policies cover home care services. Our fees are competitive with other full-service home care agencies and vary depending on the level and duration of care needed. Please contact us so we can learn more about your needs.

Veteran's benefits and many long-term health insurance policies include home care if certain requirements are met. 

Yes, our caregivers are fully bonded and insured to protect our clients and are registered through the Ontario government. Personal Aid Nurse & Home Care Inc is a licensed Nurse & Home Care in Ontario with a general and professional liability insurance policy in the amount of two million dollars per occurrence and two million dollars in the aggregate as well as an employee dishonesty and abuse bond of twenty-five thousand dollars.  

Our caregivers are highly qualified and carefully selected individuals who are dependable and exceptionally caring of others. We look for compassionate, honest people and assist them in becoming the best the home care industry has to offer.  Our employees all have the PSW designation which elevates their knowledge and status in the industry and instills in them the highest standards of caregiver professionalism. 

While our office is open Monday through Friday, 8am to 5pm, it is our strict policy that a staff coordinator and/or member of senior management are available 24 hours a day, 7 days a week, 365 days a year even on holidays so that no matter what time you call, a Personal Aid  staff member will always be there.

Absolutely. We have both a booklet detailing important information about our services as well as a rate sheet. This can be mailed or emailed to a specified address completely free of charge.

Back-up caregivers are available in the event the regular caregiver is unable to fulfill their shift. Scheduling is flexible; a caregiver is available the hours and days of the week when you need care.

Because we pay our employees every two weeks often before ever receiving payment for services rendered, we invoice our clients every two weeks as well. Our rates are very competitive where we provide services and are typically $5 - $10 less per hour than other Home Care Agencies. One way by which we do this is by not offering individual discounts so that we are able to spread the discount across to all of our clients rather than bill some clients more to compensate for clients who are paying less as companies often do.

We would love to meet with you. We provide a free, no obligation consultation at which time you will be able to ask any questions you have and we can better understand exactly what your care needs are.

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